ATTN JMS: Sonic Images and B5 CD vol2

[B5JMS Poster]

Subject: ATTN JMS: Sonic Images and B5 CD vol2
-----+-------------+--------------------------------------------------
 No. | DATE        |  FROM
-----+-------------+--------------------------------------------------
s  1: Feb 22, 1997: "Jason Wong" <jasonw at gold.interlog.com>
+  2: Feb 22, 1997: brownlee at gsb015.cs.ualberta.ca (Karen Brownlee)
*  3: Feb 23, 1997: jmsatb5 at aol.com (Jms at B5)

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

From: "Jason Wong" <jasonw at gold.interlog.com>
Lines: 28

Hi Joe.  I just called Sonic Images with their 1-800 number because 
it's been almost 4 weeks now and I haven't yet received my B5 CD 
vol2.  So when I called them, they asked for my name and for how I 
ordered it.  I told them my name was Jason Wong and that I paid by 
money order.  They then told me that all their orders by cheque or 
money order would go out this Monday, so I should call back if I 
haven't gotten it by next week.  This sounded somewhat reassuring, so 
then I asked the lady if they had even received my order yet, because 
I was wondering if Canada Post might have never sent it to them.  She 
replied (somewhat rudely, I might add) "Look, I'm sorry but I really
don't have the time to stop what I'm doing and suffle through a stack 
of papers."  This startled me, but I thanked her anyway and hung up.  

According to the Sonic Images web page, you should receive your order 
within 5 days, but if you don't then call back after 4 weeks.  I'm a 
little concerned that my order never made it to the States (I'm from 
Toronto), so my question is why doesn't Sonic Images have a computer 
system where they can verify if my order has been recieved?

======
"What are my chances 
 Of honest advances?
 I'd say low.  
 Better to win 
 By admitting my sins 
 Than to lose with a halo." -- Eva Peron in "Evita"



=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

From: brownlee at gsb015.cs.ualberta.ca (Karen Brownlee)
Lines: 46



"Jason Wong" <jasonw at gold.interlog.com> writes:

I paid by money order too.  Thanks for posting this Jason, I've been 
wondering when I'll receive my copy too.  I was expecting my order to 
take 3-5 weeks anyway so I'm not that worried right now.  (1 - 2 
weeks for payment to get down there, the rest allowing for shipping 
and warehouse delays and such.) 

If you paid by money order, you could put a trace on it to see if it's
been cashed.  I don't know if that's possible with postal MOs (I've 
never used them, but I assume they offer that service) but if you got it 
from your bank then you should have a copy with the serial numbers 
and such on it.  One more thing - tracing can take a few days to a 
week or two depending on where the MO is from. 

Hope this helps! 

>Hi Joe.  I just called Sonic Images with their 1-800 number because 
>it's been almost 4 weeks now and I haven't yet received my B5 CD 
>vol2.  So when I called them, they asked for my name and for how I 
>ordered it.  I told them my name was Jason Wong and that I paid by 
>money order.  They then told me that all their orders by cheque or 
>money order would go out this Monday, so I should call back if I 
>haven't gotten it by next week.  This sounded somewhat reassuring, so 
>then I asked the lady if they had even received my order yet, because 
>I was wondering if Canada Post might have never sent it to them.  She 
>replied (somewhat rudely, I might add) "Look, I'm sorry but I really
>don't have the time to stop what I'm doing and suffle through a stack 
>of papers."  This startled me, but I thanked her anyway and hung up.  

>According to the Sonic Images web page, you should receive your order 
>within 5 days, but if you don't then call back after 4 weeks.  I'm a 
>little concerned that my order never made it to the States (I'm from 
>Toronto), so my question is why doesn't Sonic Images have a computer 
>system where they can verify if my order has been recieved?

-- 
Karen Brownlee                      brownlee at cs.ualberta.ca
Computing Science V                 http://ugweb.cs.ualberta.ca/~brownlee/
University of Alberta               Edmonton, Alberta, Canada
--------------------------------------------------------------------------




=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

From: jmsatb5 at aol.com (Jms at B5)
Lines: 14

"You should have gotten her name and asked to speak to the manager (or
call back later).  I don't think that JMS will be able to do anything
about this -- he doesn't work for or manage Sonic Images."

No, but it never hurts to make a phone call (which I did)...




 jms




-***
-*** B5JMS SUBSCRIBERS: Replies to messages in this list go to the list
-*** maintainer, <b5jms-owner at cs.columbia.edu>.  If you want to reply
-*** elsewhere, adjust the "To" field.  The best way to reach JMS is to post
-*** to rastb5m, which can be done by sending email to <rastb5 at solon.com>.